Knowing The Difference
Outcomes are the changes, benefits or other effects that happen as a result of your activities. They can be short term or long term, Intermediate steps as well as final intended outcomes, unexpected as well as expected and negative as well as positive.
Outputs are the activities and services that you deliver. They can include things like training courses, individual advice sessions, talks, publications, campaigning material and grants awarded.
User satisfaction is different again and relates to whether people like your service, for example the location, facilities, workers, opening hours etc.
Understanding the difference between these concepts and how to evaluate them is really important if you want to be able to show the value of what you are doing and the impact that your group or organisation is having. Community Lincs has many years’ experience of setting and evaluating outcomes and our staff have been trained by the Charities Evaluation Service as Outcomes Champions.
If you would like more information on how we can help you to tackle your outcomes evaluation please get in touch.